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お手入れと修理について

〈製品のお手入れと修理について〉

製品をより良い状態で長くお使いいただく為に、必要以上の紫外線にさらさないようにしてください。汚れがひどい場合は中性洗剤でぬるま湯、または水洗いをしていただき、風通しの良い日陰で

乾燥、保管してください。ご使用上による損傷に関しては修理を承ります。お気軽にご相談ください。破損がひどい場合は修理不可能ということもあります。まず製品の状態を撮影した写真を添付してメールにてご相談ください。概算の見積りや納期をお知らせします。

FREQUENTLY
ASKED QUESTIONS
よくある質問
  • Please tell me about the delivery date. Is it possible to accelerate the delivery date?
    Since the production volume of "OGAWAND" original products is limited, a certain period of production period (holidays are not counted) is required from ordering to delivery. Since the delivery date differs depending on the product, please be sure to check each page before ordering. In addition, the delivery date is constantly changing, so please place an order with plenty of days. Delivery will not be accelerated as it will be manufactured and shipped in the order in which the orders were received. We apologize for the inconvenience, but please be aware of this before ordering.
  • Please tell me about the size and fitting of the backpack.
    Details are explained on the "Packing and Fitting" page, but we may be able to give you some advice depending on your physique and taste. It will be easier to give advice if you let us know your height, weight, chest circumference, and any dissatisfaction with the backpack you are currently using.
  • Is it possible to customize the backpack?
    Yes. Is possible. Since the amount and delivery date will change depending on the content, we will manufacture it after letting us know your desired custom content.
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